Cancellation Policy:

 

Group classes, gym rentals, evaluations, private training and meetups require 24 hour cancellation notification. Late cancellations will be charged full price.

 

Private parties require seven days cancellation notification for a full refund. Less than 7 days notification of cancellation will qualify for a 50% refund and there is no refund for less than 48 hours notice of cancellation.

 

Refund Policy:

 

Products: If you would like to return your product purchase you may exchange or return it within 30 days from the date of purchase. All returns must be new & unused, in unopened packaging with tags attached and must be accompanied by the original receipt. Defective merchandise may be returned if accompanied by original receipt and within 30 days of purchase. Please note that no toy is truly indestructible!

 

Services:

We offer the following refund options for our services:

• Full Refund: You may receive a full refund for any unused group class sessions, class packs, evaluations, meetups, or private training sessions (single sessions or packages) within 7 days of purchase.

• Partial Refund (After 7 Days): After 7 days from purchase, you are eligible for a 50% refund on the remaining value, whether used or unused.

• Refunds for Partially Used Packages: If you’ve already used one or more credits from a class or private training package, the used credits will be deducted at the full single-session rate:

  • Group Class: $45 per class

  • Private Training: $115 per session

The remaining value will then be refunded according to the timeline above (full refund within 7 days, 50% refund after 7 days).

• No Refunds After Expiration: No refunds will be issued after a package has expired.

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Workshop Refund Policy (e.g., Call Me, Loose Leash Walking, Scent)

• Full Refund: Cancellations made 2 weeks or more before the start of a multi-day workshop qualify for a full refund.

• Partial Refund: Cancellations made between 1 and 2 weeks in advance qualify for a 50% refund.

• No Refund: Cancellations made less than 1 week in advance do not qualify for a refund.

• No Refund After Start: Once a workshop has started, no refunds will be issued, regardless of attendance.

Expiration of Services: Please note that all of our training services have expiration dates and no refund will be provided if the services have expired. Expiration dates are printed on your receipt at the time of purchase. If you are uncertain about when your services expire, please ask! Extensions can be purchased if class pack has not expired for a fee of $25 and the extension timeframe will be based on the number of classes remaining. One week extension per every class remaining will be provided.​