We are seeking a proactive and organized Part-Time Front Desk Coordinator to support client communication, scheduling, and daily operations at our dog training facility. This is a client-facing role for someone who loves dogs and enjoys multitasking and organization.

​

Key Responsibilities:

 

Front Desk & Facility Operations

• Maintain a clean, organized, and welcoming front desk and back room

• Create and follow a weekly front desk task schedule

• Clean and sanitize the training gym and equipment as needed

• Organize retail displays and ensure the lobby and retail area are clean and presentable

 

Client Experience & Communication

• Greet clients and dogs, ensuring a positive and professional first impression

• Handle client communications including:

  • Scheduling and rescheduling appointments and classes

  • Package usage reminders and follow-up calls

  • Payment processing, refunds, and account questions

  • Vaccination verification and documentation

  • Call backs, client notes, and general inquiries

• Support trainers by managing client flow, safety concerns, and communication follow-ups

​

Scheduling & Class Management

• Schedule private sessions, group classes, and evaluations using Gingr

• Input and maintain future staff schedules and instructor calendars

• Create and manage future classes and class rosters

• Monitor class enrollment and proactively work to fill open spots

 

Software & Administrative Duties

• Use Gingr (point of sale system) for:

  • Email templates and client communications

  • Scheduling and calendar management

  • Retail sales and package tracking

• Maintain accurate and up-to-date pet profiles, including:

  • Current photos

  • Vaccination records

  • Signed agreements and waivers

 

Retail & Inventory Management

• Process retail sales and close out the cash drawer accurately

• Track and manage inventory, retail products, and office supplies

• Communicate restocking needs to management

 

Payroll & Staff Support

• Assist with payroll preparation by:

  • Checking time clocks

  • Sending reminders to staff

  • Supporting instructor calendars and schedules

 

Marketing & Social Media Support

• Assist with social media content creation and management

• Capture photos/videos of classes and training sessions when appropriate

• Help promote classes, workshops, and programs

 

Skills:

• Self-starter who can work independently and manage responsibilities with minimal supervision

• Strong organizational and time-management skills with excellent attention to detail

• Team player who collaborates effectively with trainers, staff, and management

• Takes initiative and follows through on tasks and responsibilities

• Excellent client service and communication skills (in person, phone, and email)

• Go-getter attitude with a desire to learn and grow within the role

• Genuine interest in how a small business operates and grows

• Takes an active interest in client experience, retention, and growing our client base

• Comfortable multitasking in a fast-paced, client-facing environment

• Comfortable working around dogs of all sizes and temperaments

 

Preferred Experience:

• Previous front desk, administrative, or customer service experience 

• Experience in pet care or animal-related business is preferred but not required

Physical Requirements:

• Ability to stand, walk, and move throughout the facility

• Ability to lift up to 40 lbs occasionally

• Comfortable working in an active dog training environment